Refund and Returns Policy

Due to our rigorous quality control standards and the fragile nature of our products, we cannot accept returns. In the rare occasion that your order arrives with missing, incorrect or damaged items, please email support@bioprimeusa.com  for assistance. Our customer support representatives are standing by to ensure that our customers are 100% satisfied with our product quality, customer support and delivery. Cancellations must be requested by email before the order shipment has shipped. Once the order has shipped you may not cancel your order. Please contact us at support@bioprimeusa.com with any questions or concerns that you may have regarding your order. We will do our absolute best to assist you as quickly and satisfactorily as possible. Thank you.